Cleaner Knightsbridge Privacy Policy

This Privacy Policy explains how Cleaner Knightsbridge collects, uses, stores and protects personal data relating to our customers in the Knightsbridge area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Knightsbridge customers in our service area, including individuals booking one-off or regular cleaning, end of tenancy cleaning, commercial cleaning, and related services. It applies whenever you interact with us as a customer or prospective customer, including when you contact us, request a quote, make a booking, or use our services.

Data Controller

Cleaner Knightsbridge is the data controller responsible for determining how and why your personal data is processed for the purposes set out in this Privacy Policy. Where we use third parties to process your personal data on our behalf, they act as data processors and are bound by contractual obligations to protect your data and process it only in accordance with our instructions and applicable law.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our cleaning services. Depending on how you interact with us, we may collect the following categories of data.

Identification and contact details. This may include your name, address, property access details where relevant, and other basic contact information you provide to us to enable us to deliver the service.

Booking and service information. This includes details of the services you request, dates and times of bookings, service frequency, instructions for our cleaners, and records of services provided at your property.

Payment and billing information. This includes details necessary to process payments, such as billing address and basic transaction details. We do not store full card details when payments are processed by accredited payment providers acting as processors on our behalf.

Communication records. This includes information you provide when you contact us by any channel, as well as any follow up correspondence, feedback, or complaints related to our services.

Technical information. Where applicable, we may collect limited technical data from your use of our online tools, such as basic device and usage information, to support security and the proper functioning of our systems.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on the following lawful bases.

Performance of a contract. We process your data in order to enter into and fulfil our contract with you for cleaning services. This includes handling bookings, communicating with you about your service, processing payments, and providing customer support.

Compliance with legal obligations. We may process your data where necessary to comply with legal or regulatory obligations, such as accounting, taxation, and record keeping requirements, or responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, ensuring security of our staff and customers, preventing fraud, and handling customer queries and complaints.

Consent. In limited circumstances, we may rely on your explicit consent, for example for certain forms of optional marketing. Where we rely on consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide and manage cleaning services, including creating and managing your bookings, allocating staff, and carrying out cleaning at your premises.

To communicate with you regarding appointments, changes, cancellations, service updates, and information necessary for the performance of the service.

To process payments, manage invoices, and maintain accurate financial and transaction records.

To respond to enquiries, feedback and complaints, and to resolve any disputes or issues that arise in connection with our services.

To maintain and improve our services, operations, and customer experience, including reviewing service quality and training staff.

To comply with legal and regulatory obligations, and to protect our rights, property and safety as well as those of our staff and customers.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with third parties only where necessary and in accordance with data protection law.

Service providers and processors. We may engage trusted third parties to perform functions on our behalf, such as payment processing, information technology support, data hosting, and accounting or administrative services. These third parties act as processors and are contractually required to keep your data secure, to use it only for the purposes of providing their services to us, and to process it in accordance with this Privacy Policy and applicable law.

Professional advisers. We may share data with professional advisers such as accountants, auditors, or legal advisers, where this is necessary to obtain professional advice or to fulfil our legal obligations.

Authorities and legal obligations. We may disclose personal data where required to do so by law, regulation, or court order, or when necessary to protect our legal rights or those of others.

In all cases, we limit the personal data shared to that which is strictly necessary for the relevant purpose.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the fulfilment of our contractual obligations, compliance with legal and regulatory requirements, and the resolution of disputes.

Customer and booking records are generally retained for a period aligned with applicable limitation periods for legal claims and statutory record keeping obligations. Financial records related to payments and invoices are retained for the period required under tax and accounting laws.

When personal data is no longer required for these purposes, we take reasonable steps to securely delete or anonymise it so that you can no longer be identified from it.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to employees and processors who need it to perform their duties, and requiring them to respect confidentiality and data protection obligations.

While we take reasonable steps to protect personal data, no system can be guaranteed as completely secure. We continually review and enhance our security measures in line with industry standards and legal requirements.

International Data Transfers

Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, or entering into contracts incorporating appropriate data protection safeguards as required by law.

Your Data Protection Rights

As a customer of Cleaner Knightsbridge, you have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and legal limitations, but we will always respond to any request you make in accordance with the law.

Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data, together with certain information about how it is processed.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object, on grounds relating to your particular situation, to certain processing activities based on our legitimate interests. We will then stop processing your data unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before it was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply to all Cleaner Knightsbridge customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.