Cleaner Knightsbridge Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaner Knightsbridge to domestic and commercial customers in the United Kingdom. By booking or using any of our cleaning services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, company, or organisation that requests or receives cleaning services from Cleaner Knightsbridge.

Company, we, us, or our means Cleaner Knightsbridge, the provider of cleaning services.

Services means any cleaning, housekeeping, or related services provided by the Company to the Customer.

Cleaner means any employee, subcontractor, or representative engaged by the Company to deliver the Services.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and any written or verbal confirmation of the booking.

2. Scope of Services

The Company provides domestic and commercial cleaning services, including but not limited to regular cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related tasks as agreed at the time of booking.

The specific scope of work for each visit, including the areas to be cleaned and any additional services requested, will be agreed with the Customer at the time of booking or as subsequently confirmed by the Company.

The Company reserves the right to decline any request for services that, in its reasonable opinion, may be unsafe, unlawful, or outside the standard scope of professional cleaning.

3. Booking Process

Bookings may be made by the Customer through the Companys approved booking channels as communicated on its official materials. When making a booking, the Customer must provide accurate information including the Premises address, property size, requested services, and any access instructions.

All bookings are subject to availability and are not confirmed until the Customer receives explicit confirmation from the Company. The Company may at its discretion request additional information or clarification before confirming a booking.

For recurring services, the Customer agrees that the booking will be scheduled on the agreed days and times until cancelled or amended in accordance with these Terms and Conditions.

The Customer is responsible for ensuring that the Premises are accessible at the agreed time. If the Cleaner is unable to gain access due to incorrect information, lack of keys, or security restrictions, this may be treated as a late cancellation and charges may apply as set out in the cancellations section.

4. Customer Obligations

The Customer shall ensure that:

The Premises are safe for the Cleaner to work in, with no known hazards that could endanger health or safety.

All valuable, delicate, or fragile items are secured or removed from areas where cleaning is to be carried out, or that clear instructions are given regarding such items.

Any equipment provided by the Customer for use by the Cleaner is in good working order and complies with applicable safety standards.

Pets are controlled or kept in a separate area if required for the safety and efficiency of the Cleaner.

The Cleaner has unobstructed access to water, electricity, and other utilities required to perform the Services.

If the Customer fails to meet these obligations, the Company may be unable to carry out the Services as agreed and reserves the right to charge a fee or terminate the visit.

5. Company Obligations

The Company will provide the Services with reasonable care and skill and in accordance with industry standards for professional cleaning.

The Company will take reasonable steps to ensure that its Cleaners are appropriately trained and instructed to perform the agreed tasks.

The Company will make reasonable efforts to attend the Premises at the agreed time. If a delay or rescheduling is necessary due to circumstances beyond the Companys control, it will notify the Customer as soon as reasonably practicable and arrange an alternative appointment where possible.

6. Payments and Pricing

Prices for the Services are normally quoted on an hourly, per-visit, or fixed-fee basis and will be communicated to the Customer prior to confirming a booking. All prices are given in pounds sterling unless otherwise stated.

The Company reserves the right to revise its prices from time to time. For recurring customers, any price changes will be communicated in advance and will not apply retrospectively to completed services.

Payment is due in accordance with the terms advised at the time of booking. The Company may require payment in advance, payment on the day of service, or payment within a specified period following the invoice date, depending on the type of service and customer profile.

Accepted payment methods will be communicated by the Company and may include card payments, bank transfer, or other approved methods. The Company does not accept cash sent by post or any unapproved payment arrangements.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend or cancel further services until full payment is received.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company within the minimum notice period specified at the time of booking. Unless otherwise stated, the standard minimum notice period for cancelling or rescheduling a service is 24 hours before the scheduled start time.

If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be equivalent to some or all of the charge for the scheduled visit. This fee is intended to cover the costs and loss of opportunity incurred by the Company.

If the Cleaner arrives at the Premises at the agreed time but is unable to gain access, or if the Customer refuses service without valid reason, the visit may be treated as a late cancellation and subject to the applicable fee.

The Company reserves the right to cancel or reschedule a booking at any time if it is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to illness, extreme weather, or operational issues. In such cases, any pre-paid amounts for the affected visit will be applied to a rescheduled appointment or refunded, as agreed with the Customer.

8. Service Quality and Complaints

The Company aims to deliver a high standard of cleaning on every visit. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 24 hours of the visit, providing reasonable details of the issue.

Upon receiving a complaint, the Company will investigate and, where appropriate, arrange for a Cleaner to revisit the Premises to rectify any issues in the areas originally agreed for cleaning. Any free rectification visit will be at the Companys discretion and will normally be offered only where the complaint is justified and timely.

The Companys liability in respect of any complaint shall be limited as set out in the liability section of these Terms and Conditions.

9. Access, Keys, and Security

Where the Customer provides keys, access codes, or security instructions, the Company will take reasonable care to safeguard this information and to ensure that it is used only for the purpose of providing the Services.

The Customer is responsible for ensuring that any provided keys are in working order and that any alarm systems or access arrangements are clearly explained. The Company will not be responsible for costs arising from faulty keys, locks, or unclear instructions.

At the end of each visit, the Cleaner will follow the security instructions agreed with the Customer, such as locking doors, closing windows, and setting alarms, where reasonably practical and safe to do so.

10. Liability and Insurance

The Company will maintain appropriate public liability insurance to cover risks associated with the provision of cleaning services, subject to the terms and exclusions of the relevant policy.

The Company shall not be liable for any loss or damage arising from the Customers failure to secure valuables, fragile items, or confidential documents. The Customer is advised to remove or safeguard such items prior to the visit.

The Companys liability for any direct loss or damage to the Customers property caused by the negligent acts or omissions of the Company or its Cleaners shall, in any event, be limited to the lower of the cost of repair or replacement of the affected item and the amount recoverable under the Companys insurance policy.

The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services or these Terms and Conditions.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

11. Waste Handling and Environmental Regulations

The Company will handle and dispose of general domestic or commercial waste arising from the cleaning process in accordance with applicable UK waste and environmental regulations.

The Company is not a licensed carrier of hazardous or specialist waste and will not remove or dispose of such waste, including but not limited to clinical waste, chemical waste, asbestos, or any materials requiring specialised handling. If such materials are present, the Customer must arrange for appropriate removal by a qualified contractor.

The Customer is responsible for informing the Company in advance of any known contamination or hazardous materials within the Premises. If hazardous waste is identified during a visit, the Cleaner may suspend work in the affected area and the Company may terminate or amend the Services for health and safety reasons.

The Company aims to use cleaning methods and products that are appropriate for the Premises and will, where possible, support responsible waste reduction and recycling practices in line with local regulations.

12. Supplies and Equipment

Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for the Services booked. The Customer may request the use of their own supplies, but this must be agreed in advance.

The Company is not responsible for any damage arising from the use of products supplied by the Customer, provided they have been used in accordance with the Customers instructions.

Where the Customer requires the use of specialist products or equipment, this must be discussed at the time of booking so that the Company can confirm whether it is able to accommodate the request.

13. Health and Safety

The Company and its Cleaners will comply with applicable health and safety legislation while carrying out the Services. The Customer must not request any tasks that could reasonably be considered unsafe, such as work at excessive heights or tasks outside the normal scope of professional cleaning.

The Cleaner may refuse to undertake any work that, in their reasonable opinion, presents a risk to their health or safety or to others present at the Premises.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, pandemics, power outages, transport disruptions, or industrial disputes.

In such circumstances, the Company will endeavour to notify the Customer and, where possible, arrange a rescheduled booking once normal operations resume.

15. Termination

Either party may terminate a recurring service arrangement by giving the other party reasonable notice in writing, subject to any minimum term or notice period communicated at the time of booking.

The Company may terminate the Agreement with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay amounts due, behaves abusively or unlawfully towards any Cleaner, or repeatedly cancels at short notice.

Termination shall not affect any rights or obligations already accrued at the time of termination, including the Customers obligation to pay for Services already provided.

16. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices, or operational requirements. The most recent version will apply to all new bookings and, where reasonable, to ongoing recurring services.

Where material changes are made that affect existing recurring customers, the Company will take reasonable steps to inform those customers in advance.

17. Governing Law and Jurisdiction

These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any booking confirmations and agreed service descriptions, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or arrangements.