Cleaner Knightsbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Knightsbridge provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing a cleaner to begin work, you agree to be bound by these terms. Please read them carefully before placing a request for any Knightsbridge cleaning service, as they explain how bookings are accepted, how payments are handled, when cancellations apply, and the limits of our responsibility.

These terms apply to all standard cleaning appointments, one-off visits, recurring cleaning arrangements, specialist add-on services, and any related tasks agreed in writing or by recorded message. They are intended to create a clear understanding between Cleaner Knightsbridge and the customer and to reduce uncertainty about the scope of work. In these conditions, references to “we”, “us”, and “our” mean Cleaner Knightsbridge, and references to “you” and “your” mean the customer or person making the booking.

Our services are supplied on the basis of availability, suitability of the property, and the information you provide at the time of booking. Because each cleaning service in Knightsbridge may vary in size, condition, and complexity, we reserve the right to confirm or decline a booking after reviewing the details. Any quotation, estimate, or indicative price is based on the information provided by you and may change if the actual condition or size of the property differs from what was described.

1. Booking Process

A booking request may be made by the methods made available by us from time to time. The booking is not confirmed until we have accepted the request and sent a confirmation. A confirmed booking will normally include the service type, date, approximate time, duration, price or pricing basis, and any special conditions. For the avoidance of doubt, a request alone does not create a binding appointment until we accept it.

You are responsible for providing accurate and complete information during the booking process. This includes the property address, access details, parking restrictions where relevant, the number of rooms, presence of pets, and any hazards or special requirements that may affect the work. If the information provided is incomplete or inaccurate, we may revise the quotation, adjust the cleaning plan, or cancel the appointment without liability where this is reasonably necessary.

We may ask additional questions before confirming a Cleaner Knightsbridge cleaning appointment to ensure that the requested service is appropriate. If the property is not ready for cleaning at the scheduled time, or if access cannot be gained, the appointment may be treated as cancelled by you and charges may apply. We may also require reasonable advance notice for recurring visits, larger properties, end-of-tenancy cleans, or specialist tasks.

2. Service Scope and Customer Obligations

Our cleaners will carry out the agreed cleaning tasks with reasonable care and skill. Unless otherwise stated, the service does not include moving heavy furniture, handling dangerous substances, cleaning areas with unsafe access, or carrying out work that would require specialist equipment or qualifications. Any task outside the agreed scope must be approved in advance and may be subject to additional fees.

You must ensure the property is safe and suitable for cleaning. This includes securing pets, removing valuables where appropriate, providing reasonable access to water and electricity, and ensuring that the area is free from known hazards such as exposed wiring, broken glass, or severe contamination. If our staff reasonably believe a task is unsafe, unlawful, or likely to cause damage, they may refuse to perform it.

Where keys, fobs, alarm codes, or other access items are provided to us, you are responsible for ensuring they work correctly and for informing us of any changes. We will take reasonable care with access items, but we are not liable for delays or missed appointments caused by incorrect, expired, or withheld access information. If the property is occupied by other people, you are responsible for ensuring they cooperate with the scheduled service.

3. Payments and Charges

Unless agreed otherwise, payment is due in accordance with the invoice or booking confirmation issued by us. We may require payment in advance, payment on the day, or payment immediately after completion, depending on the type of service and the payment method available. All prices are stated in pounds sterling and may include VAT where applicable. Any estimate is not a fixed price unless expressly confirmed as such in writing.

Additional charges may apply if the service takes longer than anticipated because of the condition of the property, extra tasks requested on the day, waiting time caused by access problems, or the need for more than one operative. If we discover that the actual cleaning requirements are materially different from the original description, we will normally seek your agreement before continuing with extra work, though urgent cleaning steps may sometimes be necessary to prevent further damage or to complete the agreed service safely.

Late payment may result in suspension of future bookings, recovery action, or the addition of reasonable administrative and debt recovery costs where permitted by law. You must notify us promptly if you believe an invoice contains an error. Any dispute about an invoice does not entitle you to withhold payment for undisputed sums. Discounts, promotional offers, or loyalty arrangements may be withdrawn at any time unless already confirmed for a specific booking.

4. Cancellations, Rescheduling, and Non-Attendance

If you need to cancel or reschedule a booking, you should give us as much notice as possible. The amount of notice required may vary depending on the service type, but a shorter notice period may result in a cancellation charge. Where a cancellation is made too close to the appointment time, or where access is not provided, we may charge for the reserved time, travel, or preparatory work already undertaken.

We may cancel or reschedule a booking if staff illness, unsafe conditions, adverse circumstances, or equipment failure make the appointment impractical. Where reasonably possible, we will offer an alternative time. We will not be liable for any indirect loss caused by a change of appointment, provided that we take reasonable steps to notify you and to minimise disruption. Recurring Knightsbridge cleaner service arrangements may be paused if invoices remain unpaid or if repeated access problems occur.

If you fail to attend a pre-arranged appointment, if no one is available to provide access, or if the property cannot be entered within a reasonable time, the visit may be treated as a late cancellation. In such cases, the full or partial fee may still be payable. We may also refuse to continue services where repeated cancellations or missed appointments make the arrangement commercially impractical.

5. Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, to the fullest extent permitted by law, we do not accept liability for losses that are not a foreseeable result of our breach, for business interruption, for loss of profits, or for any indirect or consequential damage. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

If damage is caused by our negligence, our responsibility will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the item affected. We are not responsible for pre-existing damage, defects, unsuitable materials, unsecured items, or damage arising from instructions given by you that we have warned against. You should remove fragile, valuable, or irreplaceable items before the service begins.

Any complaint about damage or missing items must be reported to us as soon as reasonably practicable and, in any event, within a reasonable time after the service. You must give us a fair opportunity to inspect the issue and to investigate before third parties carry out repairs or replacement work, unless immediate action is necessary to limit further loss. Our liability insurance, where applicable, does not create a wider obligation than set out in these terms.

6. Waste, Materials, and Environmental Compliance

We are committed to complying with applicable waste and environmental regulations in England and Wales. During a Cleaner Knightsbridge service, our staff may remove ordinary waste generated as part of the agreed cleaning tasks, such as disposable cloths, packaging from approved supplies, and minor household rubbish, provided this is consistent with the booking and local disposal rules. We will not remove hazardous waste unless this has been expressly agreed in advance and can lawfully be handled.

You remain responsible for the lawful storage, separation, and disposal of any waste that is not included within the scope of the service. This includes clinical waste, sharp objects, electrical items, chemicals, paint, asbestos-related materials, and other regulated or dangerous substances. If such items are present, you must tell us before the appointment. We may refuse to touch, move, or dispose of any material that we reasonably believe requires specialist handling or licensing.

Where cleaning products or consumables are supplied by us, we will use them in a reasonable and responsible manner. If you ask us to use your own products, you are responsible for ensuring that they are suitable, correctly labelled, and safe for the intended surface. We are not liable for damage caused by defective products supplied by you, by hidden reactions to certain materials, or by instructions to use products against our advice.

7. Property Access, Security, and Keys

You are responsible for ensuring lawful access to the property and for arranging any necessary permissions from landlords, managing agents, tenants, or other occupants. We may ask for confirmation that you have authority to instruct the service. If keys or access codes are entrusted to us, we will take reasonable care to keep them secure and use them only for the purposes of the booking. We may decline to retain keys where doing so would be impractical or unsafe.

Any alarm systems, restricted entrances, CCTV notices, or security procedures must be explained clearly before the visit. If the cleaner cannot access the premises due to a locked entrance, faulty code, or unannounced security change, the appointment may be cancelled as a customer-side cancellation. Where appropriate, we may charge for reasonable waiting time or return travel. We are not responsible for losses arising from access instructions that were incomplete, changed without notice, or misunderstood because of conflicting information.

For recurring or key-held arrangements, you agree to notify us immediately if a key is lost, a code is changed, or the property is at increased security risk. We may suspend the service until the issue is resolved. Any request to return keys or access devices will be handled within a reasonable timeframe, subject to identification and any lawful retention requirements.

8. Complaints, Changes, and Termination

If you are dissatisfied with any part of the service, you should notify us promptly so that we can assess the concern and decide whether re-cleaning, adjustment, or another reasonable remedy is appropriate. Complaints must be made in good faith and with enough detail for us to investigate properly. We may request photographs, access to the property, or other supporting information before deciding how to respond.

We reserve the right to modify these terms, update our pricing structure, or change our service availability from time to time. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or a different version has been expressly agreed. If you continue to use our services after a change becomes effective, you will be deemed to have accepted the updated terms for future bookings.

Either party may end a continuing cleaning arrangement by giving reasonable notice, subject to any agreed minimum term, outstanding balance, or pre-booked service already scheduled. We may terminate a contract immediately if you engage in abusive behaviour, fail to pay, provide unlawful instructions, or materially breach these terms. Termination does not affect rights or obligations that arose before the termination date.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protections or other applicable law provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Cleaner Knightsbridge operates on the principle of fair service, clear communication, and lawful performance. By placing a booking, you confirm that you have read, understood, and agreed to these terms and that you have authority to request the service on the property in question. If any part of the arrangement is unclear before the appointment, you should resolve it before the cleaner begins work.

This document is intended to provide a straightforward legal framework for Knightsbridge cleaning services while remaining general enough for common residential and commercial bookings across the UK. It should be read together with any written quotation, invoice, or booking confirmation issued for your specific appointment.